Data breaches have become all too common these days. Hackers are making headlines by stealing credit and debit card information from consumers like you. At TNConnect, we take threats like these very seriously. That’s why we’re beefing up our security with a bigger, better fraud prevention system. Previously, you would have only received a personal call from a live agent if fraud was suspected. The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also receive text and email fraud alerts about any suspicious activity on your account.
Our new automated system includes:
- Immediate Alerts – When suspicious activity has been detected in your account, we don’t wait for an agent to dial your number – our automated system will contact you by text or phone.
- 2-Way Communication – You can take action the second you receive your alert – by texting the provided command word or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
- Real-time Support – Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
Our new, automated system will reach you faster with the tools and information you need to identify potential fraudulent activity immediately, and stop it in its tracks. Don’t delay – to ensure that you receive these important alerts, please log into Online Banking and make sure that your contact information is updated.